Software Service & Support Options

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Services and Support

CCSI has a distinguished reputation for providing superior service and support to OBIX system customers, one of the principal reasons for the system's number one ranking by care providers. (Read More)

Live, expert and dedicated technical phone assistance is available to customers around the clock, 24/7/365.

If you are a customer and need immediate technical service, please call:

1.888.871.0963 press 1 for technical service

Platinum
Gold
  • A complete, on-site service commitment.
  • 24/7/365 toll-free technical support.
  • Travel and on-site labor as required to support the software.
  • System performance optimization of OBIX software.
  • Quality assurance review on OBIX software.
  • Annual staff refresher education on OBIX software.
  • Customization of documentation modules per request on a one-time, annual basis.
  • Software updates to improve purchased system features and functions.
  • Regulatory enhancements as required.
  • OBIX System Webinars and CE Webinars exclusive to OBIX users.

Extended Gold Software Support Program

  • Same as "Platinum" except for travel and on-site labor which are available at our current time and materials rates. (Customization of documentation modules is only available in our Platinum plan.)
  • A good alternative for those medical facilities with reasonable, local support capabilities from their internal technical departments.

Please contact us with any questions you may have about Clinical Computer Systems, Inc.’s service and support programs.