Extended Platinum Software Support Program

• A complete, on-site service commitment
• 24/7 toll-free technical support
• Includes all travel and on-site labor
• System performance optimization of all OBIX software
• Quality Assurance review on all OBIX software
• Staff refresher training on all OBIX software
• Limited site tailoring of documentation modules
• Annual software updates to improve system features and functions
• Regulatory enhancements as required

With Tier I Hardware Support Program:

• Travel and on-site service to support hardware
• Replacement parts
• Preventative maintenance
• System performance optimization of hardware

Extended Gold Software Support Program

• Same as "Platinum" except for travel and on-site labor which are available at our current time and materials rates. Limited site tailoring of documentation modules (customization) is only available with our Platinum plan.
• A good alternative for those medical facilities with reasonable, local support capabilities from their internal technical departments
• Tier II Hardware Support Program is available as an addition

System Performance Upgrades

We review and analyze your system's effectiveness toward achieving YOUR performance goals Upgrades allow you to take advantage of the latest in computer hardware and operating system advances that would increase system response and efficiency

Custom Training and Quality Assurance Programs

Whatever your Risk Management, Efficiency and Clinical Data Management goals, we will analyze, plan and implement a successful program … backed by our unique Success-Focused Education Program.

Please contact us with any questions you may have about Clinical Computer Systems' service and support programs.

IMPORTANT: If you are a customer and need immediate technical service, please call 1-888-871-0963, press 1 for technical service.