Professional Services

If you are a customer and need immediate technical service, please call:

1.888.871.0963 press 1 for technical service

Professional Services

Investing in new technology can be expensive and is not limited to the software purchase alone. New system implementations require a significant amount of hospital resources and our approach is to work with our customers not only during the purchasing process but throughout the planning, implementation, education, and system go-live. Each system purchase includes a one year warranty, project management, installation, education, onsite go-live support, and continued support services. All services are provided by trained CCSI personnel dedicated solely to the OBIX system.

Project Management & Implementation

CCSI's implementation process is a systematic, structured approach to comply with the integration and workflow goals of customers. CCSI's products are designed for configuration and rollout based on individual hospital timelines and requirements. CCSI's implementations are standardized for efficiency and performed at a flat fee for lower, predictable costs.

John Wolf Image

Compared with other vendors used at KRMC, the staff at CCSI was the best prepared and most professional throughout the process.

"Compared with other vendors used at KRMC, the staff at CCSI was the best prepared and most professional throughout the process. As a result, we were able to collaborate effectively and complete a flawless installation. The staff loves the new system and our patients appreciate the improved care."

- John Wolf, Manager of Clinical Operations

The cost of implementation and use of project management are included in the overall purchase price of the OBIX system. A successful OBIX system implementation is facilitated through dedicated project management, system installation by OBIX certified technicians, and superior clinical education enabling an efficient rollout.

Project Management & Planning Services

  • Onsite OB unit walkthrough
  • Current workflow assessment
  • Customized project implementation plan
  • Clinical and technical discussions
  • EHR integration mapping
  • Scheduled project status calls

Implementation Services

  • Provide required documentation
  • Identify, manage, and minimize control risks
  • Clinical and technical onsite go-live support
  • Deliver on-time and within budget

Extended Software Support Options

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Services and Support

Live, expert, and dedicated technical phone assistance is available to customers around the clock, 24/7/365.

CCSI has a distinguished reputation for providing superior service and support to OBIX system customers; one of the principal reasons for the system's number one ranking by care providers.

Platinum Software Support Program
Gold Software Support Program

A complete, onsite service commitment.

  • 24/7/365 toll-free technical support.
  • Travel and onsite labor as required to support OBIX software and updates.
  • Limited customization of documentation modules.
  • OBIX software updates to improve existing system features and functions.
  • Regulatory enhancements as required.
  • OBIX System Refresher Webinars and CE Webinars for system users.

A good alternative for those medical facilities with reasonable, local support capabilities from their internal technical departments.

  • 24/7/365 Toll-free technical phone support.
  • OBIX software spdates to improve existing system features and functions.*
  • Regulatory enhancements as required.
  • OBIX System Refresher Webinars and CE Webinars for system users.

*Travel and on-site labor is available at our current time and materials rates. Customization is not available unless customer is under a Platinum Support plan.

Please contact us with any questions you may have about Clinical Computer Systems, Inc.’s service and support programs.